LewisHarding Ltd :: Refunds


All sales on our web site are quoted and received in pounds sterling (). All trade sales are firm sales. Trade sale and return transactions will only occur with written acceptance from the publisher. We hope you will be pleased with your purchase.

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.

In the first instance contact this office via our email (lewisharding.ltd@btinternet.com) or telephone us on +44(0) 1580752346. We will email you back with instructions for returning by Royal Mail. If we have sent you the incorrect item or incorrect quantities from that originally ordered simply notify us in writing or by email within 48 hours of delivery and we will arrange with you a returns procedure.

If the items you are returning for the above reasons are in good resalable order then we will refund the full amount plus postage back to you. If the item is in an unsalable condition then we will refund you 50% of the item's retail value (or discounted retail value) plus postage.

If we have reason to believe that our returns policy is being taken advantage of (repeated returns requests from the same customer and goods repeatedly returned in unresaleable condition) then no returns will be allowed.

The above policy does not affect the customer's statutory rights.
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